Job Summary:
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and upholding the standards of our hotel.

Duties:
Greet and welcome guests as they arrive at the hotel
Assist guests with check-in and check-out procedures
Handle guest inquiries and provide information about hotel services and amenities
Manage reservations and ensure accurate data entry in the system
Answer phone calls and direct them appropriately
Address guest issues and escalate to management when necessary
Maintain a clean and organized front desk area

Qualifications:
Previous experience in a hospitality or hotel environment is preferred
Multilingual skills are a plus




Solid guest service orientation with excellent communication skills
Proficiency in using phone systems and maintaining phone etiquette
Ability to work effectively in a quick-paced environment
Bilingual proficiency is desirable

Join our team as a Front Desk Agent to contribute to a welcoming atmosphere for our guests and showcase your customer service skills in a dynamic hotel setting.

Job Types: Full time, Part-time

Pay: $18.00-$21.56 per hour

Advantages:
Dental care
Extended health care
In office parking

Work Location: In person

📌 Front Desk Agent Etobicoke
🏢 Homewood Suites by Hilton
📍 Etobicoke