Join Genesys as an AI Solution Consultant, where you will transform customer experiences through cutting-edge AI technologies. Collaborate with clients, assess their needs, and create impactful business solutions. As an AI Solution Consultant, you will engage with customers to uncover opportunities and define tangible advantages while leading technical discovery.

Your role involves crafting tailored demonstrations, addressing customer experience needs with AI, and supporting technical implementations. You will also provide knowledge strategies to ensure data trust in AI responses, maximizing business outcomes. Key Responsibilities:
Conduct workshops to identify customer experience gaps
Lead discovery sessions on AI-driven improvements




Design customized demos showcasing solution capabilities
Support customer use case development with AI solutions
Collaborate with account teams to transition projects to production Requirements:
Passion for AI and customer experience solutions
Excellent communication for technical and non-technical audiences
AI knowledge, including NLU/NLP and orchestration
Experience with integration of cloud solutions via APIs
Bachelor’s degree or 5+ years of relevant experience Leverage your AI fluency and problem-solving skills to enhance customer engagements at Genesys.

📌 Ai Solution Consultant At Genesys Toronto
🏢 8110 Canada - Genesys Cloud Services
📍 Toronto