Elevate airport performance at Toronto Pearson as the Associate Director of Terminal Services & Performance. Lead operational excellence, compliance, and continuous improvement within a collaborative, in office setting.

The Greater Toronto Airports

Authority (GTAA) seeks an Associate Director to provide strategic leadership for terminal operations. This role involves accountability for performance management, procurement, and service delivery across a diverse ecosystem of airlines and service providers. Candidates should possess a strong understanding of airport operations along with proven leadership skills in complex environments. Key Responsibilities:
Lead procurement strategies for terminal service contracts
Direct RFP development and vendor negotiations
Implement performance-based contract models
Establish service level agreements and KPIs
Monitor vendor performance and operational excellence Requirements:
8 years in an airport workplace
5 years of leadership experience
Knowledge of airport operations
Exceptional communication skills
Ability to obtain Transportation Security Clearance Drive operational and customer excellence as the Associate Director, shaping Toronto Pearson’s future.

📌 Associate Manager, Operations Management Toronto
🏢 Greater Toronto Airports Authority
📍 Toronto