Unlock your potential with Canada Life as a Bilingual Customer Service Expert. This full-time permanent role is ideal for those who thrive in a structured call-centre environment and enjoy engaging with clients. You will be part of the Creditor Underwriting Call Centre, where your main task will be to handle calls from insurance applicants, collect medical information, and document disclosures accurately.

Solid listening skills and comfort with medical terms are essential to ensure quality and confidentiality throughout the process. Key Responsibilities:
Manage high volumes of calls in a structured setting
Obtain medical information using guided questionnaires
Document patient information following strict protocols
Process applications while ensuring confidentiality
Collaborate with underwriters to clarify details Requirements:
Bilingual in French and English is essential
Experience in healthcare or call centre is an asset
Understanding of medical terminology necessary
Solid data entry skills required
Skilled judgment and adherence to confidentiality Bring your expertise and commitment to client care to Canada Life.

📌 Bilingual Customer Service Expert In Insurance London
🏢 Canada Life
📍 London