Job Overview

Location: Montréal, Québec, Canada

Hours: 37.5 hours per week

Salary: 47,200 – 66,600 CAD (base only)

Responsibilities
Provide support to one or more account directors in the SBME and SBGE segments.
Offer a superior client experience, foster profitable business growth, and meet key targets.
Assist account relationships managers and credit administrative analysts.
Identify potential sales opportunities during client interactions and internal tasks.
Help establish new client relationships and deepen existing ones.
Cross‑sell products and services to existing and recent clients to maximize revenue and profit while reinforcing loyalty.
Actively use CARMA for client management.
Recommend clients to banking partners and follow up on partner recommendations.
Facilitate investment requests between clients and exchange desk as needed.
Administer credit efficiently within the unit and in coordination with other TD bank services.
Obtain necessary credit supporting documents and prepare follow‑up letters and default notices.
Support credit administration groups by entering credits, making payments, issuing credit lines, and other related tasks.

Qualifications
Excellent oral and written communication skills.




Passion for delivering superior client service and a client‑centric approach.
Strong organizational skills; can work independently in a fast‑paced environment.
Ability to juggle multiple tasks simultaneously.
Collaborative mindset for working toward individual and team goals.
Meticulous attention to detail and risk awareness.
Resourceful and proactive in problem resolution.
Quick learner of new systems and applications.
Proficient in Microsoft Office suite.
Experience in customer service and banking environment is an asset.
Capable of taking ownership of situations and resolving them effectively.

Perks

Competitive total rewards package including base salary, performance bonuses, and a range of key programs such as health and wellness benefits, savings and retirement plans, paid leave, banking and discount perks, career development opportunities, and recognition programs.

Language Requirements (Québec Only)

Proficiency in a language other than French is required to provide support or to interact with employees who need services in a language other than French.

Equal Employment Chance

TD is an equal‑opportunity employer and encourages applicants from diverse backgrounds.

📌 Agent Ou Agente, Service À La Clientèle I Montreal
🏢 TD
📍 Montreal