The Chance

Pizzaiolo is one of the GTA’s most beloved quick-service restaurant brands, serving authentic pizza across 75 locations. With robust brand loyalty, deep community roots, and ambitious growth plans, the business is entering its next phase — modernizing operations while preparing to scale across Ontario and beyond.

To lead this transformation, Pizzaiolo is seeking a Chief Operating Officer (COO).

The Role

Reporting to Founder & President Luigi Petrella, the COO will build the operational foundation required to support consistent performance today and scalable growth tomorrow.

This role carries a dual mandate:
Strengthen and standardize operations across the existing franchise network
Design and execute the operating model that enables future expansion

The COO will oversee operations, supply chain, franchise performance, technology adoption, and new store development, acting as both a hands-on builder and strategic growth leader.

Key Responsibilities
Develop and implement a unified operational playbook and SOPs across all locations
Drive consistency in food quality, service standards, and customer experience
Lead the introduction of modern QSR systems, data,



and performance dashboards
Oversee supply chain, vendor partnerships, and quality control
Strengthen franchisee relationships while ensuring accountability to brand standards
Lead site selection, construction, and current store development
Build and lead a high-performing operations and franchise support team

The Ideal Candidate
Proven senior operating leader with experience scaling multi-site QSR, retail, or hospitality businesses
Strong builder mindset with experience creating operational systems, playbooks, and scalable processes
Data-driven, technologically fluent, and comfortable leveraging analytics to drive performance
Entrepreneurial, hands-on, and capable of balancing strategy with execution
Aligned with Pizzaiolo’s heritage, values, and community-first culture

Why Join Pizzaiolo

This is a rare opportunity to shape the operational engine behind a highly respected Canadian brand. As COO, you will play a pivotal role in preparing Pizzaiolo for its next stage of growth — while preserving the authenticity and quality that made it iconic.

📌 Chief Operating Officer Ontario
🏢 Oxfordand Richmond
📍 Ontario