Empower customers as a B2B Product Support Specialist with Ashby in North America. Collaborate with clients to troubleshoot product integrations and enhance their workflow experience. This role involves working closely with customers to navigate Ashby’s complex product.

You'll troubleshoot sophisticated integrations and guide users through detailed workflows. Engagement in projects to refine internal processes and improve team effectiveness is essential, highlighting a proactive and curious mindset. Key Responsibilities:
Troubleshoot complex integrations and assist customers daily
Guide clients through detailed workflows for product use
Implement workflow automation to enhance team cohesion
Synthesize technical information for support team enablement
Address customer inquiries with thorough, empathetic responses Requirements:
Experience in B2B customer support for diverse organizations
Solid problem-solving capabilities and solution-oriented mindset
Curiosity and eagerness to learn complex products
Ownership mentality in decision-making and problem-solving
Excellent communication skills for customer interaction Lead customer success and product expertise at Ashby with a commitment to service excellence.

📌 B Product Support Specialist At Ashby Kelowna
🏢 Cerebras
📍 Kelowna