About Us

At Small Victory, our mission is straightforward: to be the best part of someone’s day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community.

The Role

We’re looking for a General Manager to lead store performance across guest experience, team development, and financial results. This is a hands-on leadership role responsible for running all aspects of the business, perfect for someone who thrives on the floor rather than behind a desk.

What You’ll Do
Lead & Develop: Manage, train, and mentor a high-performing team of Assistant Managers, Supervisors, and Baristas.
Elevate the Experience: Ensure a consistent, high-quality guest experience across all shifts and touchpoints.
Drive Operations: Oversee daily service flow, staffing, and on-the-floor troubleshooting.
Manage the Metrics: Control labour, COGS, and inventory to meet KPIs and overall financial store performance.
Uphold Standards: Maintain impeccable cleanliness, organization, and brand consistency.

What We’re Looking For
Experience: 1–3+ years of management experience in a café, restaurant,



or high-volume retail environment.
Leadership: A proven track record of team development and conflict resolution.
Business Acumen: Solid understanding of labour management, cost control, and daily operations.
Adaptability: The ability to perform and keep a cool head in a fast-paced, high-volume setting.
Availability: Flexible schedule required, including weekends.

Why Join Us (Perks & Benefits)
Comprehensive health, dental, and vision benefits.
Prospect to lead and grow a strong team within a celebrated local brand.
Autonomy to run your store and drive tangible results.
Discounts on our award-winning coffee, bread, and pastries.

Pay: $60,000.00-$65,000.00 per year

Benefits:
Dental care
Discounted or free food
Extended health care
Flexible schedule
Life insurance
Paid time off
Store discount
Vision care

Ability to commute/relocate:
Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
What is your work availability?

Experience:
Cafe/Hospitality Management: 1 year (required)

Work Location: In person

📌 Cafe General Manager Vancouver
🏢 Small Victory Bakery
📍 Vancouver