Step into the role of Front Desk Supervisor at The Yorkville Royal Sonesta Hotel, Toronto. Oversee front desk operations and elevate the guest service experience in a luxury setting.
As a crucial member of the team, you will manage front desk functions and support the Operations Manager. This full time role emphasizes training staff, ensuring security compliance, and implementing effective guest service recovery strategies. You'll work directly with guest interactions and technology systems, reflecting Sonesta's commitment to outstanding hospitality.
Key Responsibilities:
• Deliver superior customer service in line with G.U.E.S.T. standards
• Supervise daily front desk operations and staff training
• Ensure the security of cash and credit transactions




• Communicate guest needs and requests effectively
• Handle service recovery protocols to ensure guest satisfaction
Requirements:
• Two years of hotel experience required
• High School diploma or equivalent necessary
• Fluency in English; other languages are a plus
• Familiarity with Microsoft Office and Opera systems
• Ability to lift and move items weighing up to 50 pounds
Drive excellence in guest services and operational efficiency at Sonesta Hotels in Toronto.
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📌 Front Desk Supervisor Role in Toronto
🏢 Sonesta International Hotels
📍 Toronto