One-Year Contract (Remote/Hybrid – Canada)

Hope Air isseekinga dynamic and compassionateClient Care Coordinator to support patients and caregivers with empathy and professionalism while advancing our mission and impact.

Reporting to theClient Care Manager , this role will focus on helping patients access critical medical careby:answering inquiries, intaking and coordinating travel requests, and supporting patients through sensitive and sometimes complex travel arrangements. This role is instrumental in ensuring Canadians in financial need can reach medical care, regardless of where they live.

We’relooking for a proactive, service-oriented individual who thrives on building relationships andprovidingexceptional support.You’renot just a communicator;you’rean empathetic listener, a problem solver, and a passionate advocate for access to healthcare.

This role is remote/hybrid, with office space available in Toronto,andapplicants across Canada considered. Preference may be given to bilingual (English/French) candidates.

Working at Hope Air

- Comprehensive benefits plan covering medical, dental, and related needs.
- Team bonus plan based on performance and achievement.
- Openand supportive team environment where your ideas are valued.
- Generous vacationleavewith support for professional development.
- Celebrate your birthday with an extra day off.
- Opportunities for career advancement and professional growth.
- Regular team-building activities and social events.
- Be part of a team of passionate staff, volunteers, and supporters dedicated to making a difference.
- A holiday closure to relax and spend time with family & friends.

Key Responsibilities

- Answer phoneand emailinquiries and provide information about Hope Air’s services.
- Intake travel requests using Hope Air’s web-based request form.
- Providetimelyupdates on the status of travel requests.
- Triage and log incoming calls and voicemails into the data management system.




- Communicate effectively with a diverse group of people, including seniors, newcomers to Canada, parents, social workers, and healthcare providers.
- Navigate sensitive conversations with empathy and professionalism.

Note: Some of the above responsibilities may be tweaked slightly based on the candidate’s experience and areas of strength. Any such minor amendments will be shared with the candidate as part of the hiring process.

Requirements

- 1–2 years of customer service experience (preferred).
- Diploma or degree in social services, healthcare, community engagement, or related field (asset).
- Experience in social work, healthcare, or the travel industry (asset).
- Passion for public health and patient support.
- Professional and courteous phone etiquette.
- Strong ability to empathize with patients and navigate complex situations with sensitivity.
- Excellent verbal, written, and interpersonal communication skills.
- Exceptional organizational skills and attention to detail.
- Proficiencyin Microsoft Office Suite and Microsoft Teams; experience working with databases.
- Fluency in English; bilingualism in English and French is an asset (preferred).
- Robust teamwork skills, self-motivation, and a results-oriented mindset.

Compensation

Hope Air is committed to fair and transparent compensation practices. The salary range for this role is$40,000–$45,000 annually ,commensuratewith experience, plus benefits.

The Interview Process

- Video Interview with Bhavini (Manager, Client Care) and Johanna (Director, Client Care)
- IRLInterviewat Hope Air officewith Bhavini (Manager, Client Care) and Johanna (Director, Client Care)
- Video/IRLInterview with Stephanie (VP, Patient Experience)
- Conduct References.
- Offer.

Accessibility

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-relatedassistance, requests for information in accessible alternative formats, or to report any accessibility problems, please share in your application or email us directly.

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📌 Client Care Coordinator (Mississauga)
🏢 Hope Air
📍 Mississauga