Enhance customer experience as a Customer Support Specialist at Exacare ai. Drive efficient resolutions and support for our innovative AI platform in a hybrid work environment.
This foundational role involves owning inbound customer support and ensuring high-quality service in a fast-paced setting. You will respond to queries, triage requests, and gather valuable product feedback. A customer-focused mindset is essential to improve the overall experience as we expand our operations across healthcare facilities.
Key Responsibilities:
• Own inbound support coverage and respond to customer messages
• Triage urgency of requests and route them appropriately
• Drive resolution outcomes focused on speed and quality




• Capture customer feedback and identify recurring issues
• Build and maintain FAQs and troubleshooting documents
Requirements:
• 3+ years in customer-facing support, ideally B2B SaaS
• Robust written communication skills and attention to detail
• Emotional intelligence to de-escalate situations
• Technical familiarity with support tools like Intercom
• Ownership mindset and systems-oriented thinking
Make a real impact in healthcare support at Exacare ai while enhancing customer satisfaction.
#J-18808-Ljbffr

📌 Customer Support Specialist at Exacare ai (Toronto)
🏢 ExaCare AI
📍 Toronto