Job Description:
Provide remote training and support to clients
Maintain relevant training documents and materials for all levels of training
Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
Organize and deliver technical training consistent with course content, objectives and delivery strategy
Support the improvement of current or the creation of current web-based or instructor-led training courses.
Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist, Zoom
Create and update training material such as end-user manuals/guides, presentations, references
Assist with renewals/cancellations
Contribute in the creation of educational content;
Drive customer loyalty and product adoption through a variety of mediums, including webinars
Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:
2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS,



Marketing Agency / IT or Real Estate industry experience preferred);
1 -2 years experience in a qualified service and/or training role
Excellent Presentation Skills
Impeccable written and verbal communication and interpersonal skills
A positive attitude and ability to excel under pressure
Ability to maintain a high level of client retention and satisfaction
Capable of working independently and cross-functionally, multitasking
A detail-oriented with robust time management skills
Knowledge of the digital marketing space, and a passion for marketing technology
Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
Technical/Documentation writing skills are an asset
Video Editing Skills are an asset. Applications such as Camtasia would be an example application
Experience with Content Management Systems (CMS) is an asset
Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
SaaS: 2 years (Preferred)
Enterprise Software: 2 years (Preferred)

Qualified candidates should forward their resume by email

📌 Client Success / Retention Specialist Toronto (Canada)
🏢 INCOM WEB & E-MARKETING SOLUTIONS
📍 Canada