Job Summary
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to clients, handling inquiries, and supporting sales efforts through effective communication and problem-solving. Bilingual skills in English and Spanish are highly valued to serve a diverse customer base. This role offers an chance to develop your communication, analysis, and sales skills in a fast-paced environment.

Duties
Respond promptly and professionally to customer inquiries via phone, email, or chat
Provide accurate information about products and services, ensuring customer satisfaction
Perform data entry tasks to update customer records and transaction details efficiently
Assist with sales processes, including upselling products or services to enhance customer experience
Identify customer needs through active listening and analysis skills to recommend suitable solutions
Maintain excellent phone etiquette and communication skills during all interactions
Support multilingual customers by communicating fluently in English and Spanish




Collaborate with team members to resolve complex issues and improve service quality
Document customer interactions accurately for future reference and analysis

Experience
Previous experience in customer service or call center roles is preferred
Strong data entry skills with attention to detail
Bilingual proficiency in English and Spanish is highly desirable
Demonstrated analysis skills to assess customer needs and provide tailored solutions
Experience in sales or upselling techniques is a plus
Excellent communication skills, including phone etiquette and active listening abilities
Ability to handle multiple tasks efficiently while maintaining professionalism in a fast-paced workplace

This position is integral to delivering outstanding customer experiences and supporting our company's growth. We value proactive, communicative individuals who thrive on helping others and contributing positively to our team.

Job Type: Part time

Pay: $18.25 per hour

Work Location: In person

📌 Customer Service Representative Surrey
🏢 Circlek
📍 Surrey