Reports to: Manager

Division: COWS Retail

Summary of Position:

The Assistant Manager is responsible for the overall day to day operation of the store in the absence of the manager. The retail assistant manager will be retail focused, but will also be responsible for overseeing the operation of the ice cream counter in the absence of the manager and ice cream assistant manager. This includes being accountable for the daily staffing and general administrative duties as well as providing leadership in the area of customer service.

Duties Include (but are not limited to):
Demonstrating COW WOW Service: “All COWS customers must receive above and beyond care and attention- better than would ever be received anywhere in the world at all times!”
Greeting and serving customers
Being competent in all phases of work done by sales people, scoopers and supervisors
Being the liaison between staff and management
Handling staff and customer concerns
Opening and closing the store
Preparing bank deposits
Receiving inventory, restocking merchandise




Handling cash – making change
Having a keen awareness of product knowledge and customer needs
Having knowledge of in store merchandising
Keeping the store tidy and clean, including counters and seating areas
Assisting in training of sales and supervisory staff
Other duties as assigned by manager

Qualifications:
Is energized by customer interaction
Has solid verbal and communication skills
Has the ability to build a relationship with the customers and staff
Has a solid team spirit
Has a competitive spirit and a desire to sell
Has efficient and creative problem solving skills
Has robust leadership and organizational skills
Has outstanding sales ability
Has a sense of humor

Physical Requirements:
Bending, lifting up to 30 lbs.
Standing for the duration of the shift

Other Requirements:
Reliable transportation
Availability from mid-May to October (preferably)

📌 Retail Assistant Manager Charlottetown
🏢 COWS
📍 Charlottetown