full-time hours position available (weekdays & weekends).

Typical shift: 7am - 3pm, 3pm-11pm, 5pm to 1am, shifts timing can vary.

Front Desk Guest Agent Job Responsibilities:

Guest Services and Administrative Duties
Welcome guests in a friendly and qualified manner.
Check guests in and out of the hotel efficiently.
Answer telephone calls, emails, and guest inquiries.
Process reservations, cancellations, and room assignments.
Handle guest requests, concerns, and complaints promptly and professionally.
Provide information about hotel services, local attractions, and amenities.
Process payments and maintain accurate records of transactions.
Maintain accurate guest records and reservation information.
Complete daily reports and required documentation.
Assist management with administrative tasks as needed.
Ensure front desk supplies are stocked and organized.

Other Office Tasks
Clean and maintain the front desk area and reception spaces.
Ensure work areas remain tidy, safe, and professional at all times.
Report maintenance issues or safety concerns to management.

General Duties
Work cooperatively with housekeeping,



and maintenance staff.
Follow hotel policies, procedures, and safety standards.
Assist with additional duties as assigned by management to support hotel operations.

Hotel Qualifications / Skills:
Customer Service experience (Preferred)
Computer Proficient (Microsoft Office, internet / email savvy, ability to learn new software platforms).
Ability to work autonomously and collaborate within a team.
Solutions-based individual with the ability to problem solve.
Organized individual with an eye for detail.
Professional, reliable and trustworthy.
Strong verbal and written communication.
Reliable transportation to work

Job Types: Full time, Part-time

Pay: $18.50-$20.00 per hour

Benefits:
Dental care
Extended health care
In office parking
Vision care

Flexible language requirement:
French not required

Ability to commute/relocate:
Kitimat, BC V8C 1T5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Front Desk Agent Kitimat
🏢 The Chalet Inn
📍 Kitimat