Service

Now ITOM suite: Discovery, Service Mapping, Event Management, CMDB . CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.

Java

Script , Glide API , Flow Designer ; MID Server configuration/troubleshooting.

Integrations: REST/SOAP/APIs ; cloud platforms AWS, Azure, GCP ; enterprise tool integrations.

About the Team & Impact Youll support Service

Now work, focusing on IT Operations Management and CMDB health for an enterprise environment.

The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.

Responsibilities Lead ITOM Discovery across hybrid settings to improve CI coverage and accuracy.

Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.

Implement Service Mapping to align application services with infrastructure and dependencies.

Optimize Event Management to reduce noise and improve incident correlation.

Develop scripts and flows (Java

Script, Glide API, Flow Designer) to automate data, workflows, and integrations.

Configure and troubleshoot MID Servers to ensure secure,



reliable discovery across networks.

Integrate Service

Now with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.

Document architecture and runbooks to support operations and CMDB governance.

Skill Years of Experience Level of Experience Details / Examples (please explain your proficiency, provide technical details and/or examples) 6+ years of Service

Now development experience (ITOM/CMDB focus).

Handson with Discovery, Service Mapping, Event Management, CMDB.

Deep knowledge of CMDB design, CI relationships, reconciliation/normalization; solid CSDM and lifecycle/governance.

Solid scripting: Java

Script, Glide API, Flow Designer. MID Server configuration and troubleshooting experience.

Integration experience using REST/SOAP/APIs; cloud integration with AWS/Azure/GCP.

Niceto

Have: Service

Now CSA (Certified System Administrator).

Niceto

Have: Service

Now CAD (Certified Application Developer).

Niceto

Have: Service

Now CIS ITOM Discovery/CMDB. (Preferred)

📌 Service Now Calgary
🏢 SAPSOL Technologies
📍 Calgary