Responsibilities Create, maintain, and continuously improve user-facing documentation for application releases, including work instructions, stepbystep guides, job aids, and process walkthroughs aligned to real business scenarios.
Translate system functionality, business processes, and feature changes into clear, intuitive, and usable instructions for end users.
Ensure documentation reflects actual user workflows and delivered system behavior, not just intended designs.
Validate documentation accuracy by working closely with Analysts, QA, and Training teams.
Participate in documentation review cycles to ensure accuracy, consistency, and release readiness prior to deployments.
Identify and manage documentation impacts resulting from current features, enhancements, process changes, and release updates.
Maintain documentation standards, including structure, naming conventions, and consistency across features and releases.
Capture and clarify business and process requirements to ensure features include sufficient context for effective user instruction creation.
Maintain traceability between system changes and impacted user documentation to ensure alignment and completeness.
Support release readiness, user enablement,
and adoption by coordinating documentation updates with release schedules and ensuring known changes or limitations are clearly communicated.
What you will bring to the role: Strong userfocused technical writing and documentation skills.
Experience creating instructional content for enterprise or largescale business applications.
Handson experience with Click
Learn or similar workinstruction and user enablement tools.
Ability to translate complex system behavior into clear, nontechnical language.
Experience working in Agile or iterative delivery settings.
Familiarity with Agile tools such as Azure Dev
Ops or Jira.
Ability to collaborate effectively with crossfunctional teams.
Solid attention to detail and ability to manage multiple documentation streams across parallel releases.
Ability to work independently while contributing effectively within a team environment.
Next Step: Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online video interview.