Our public sector client is seeking a Senior ITSM Business Architect / Service Management Consultant (10+ years) to support ITSM transformation using Service

Now and ITIL processes Join a public sector organization supporting the evolution and transformation of an enterprise ITSM Practice and Service Management Program.

This role focuses on ITSM process design, governance, stakeholder facilitation, Service

Now-aligned solutions, and implementation activities across Incident, Change, Problem, Knowledge, CMDB, ITAM, and Service Catalog Management.

The consultant will independently drive initiatives from assessment through implementation while supporting service management maturity and governance initiatives.

Contract, Remote/ Hybrid, Working Hours: CST Must Haves 10+ years in ITSM , Business Architecture , Operational Excellence , or Process Improvement 5+ years designing and implementing ITSM processes including Incident , Change , Problem , Knowledge , CMDB , and Asset Management ITIL Foundation certification or higher Service

Now or similar ITSM platforms supporting CMDB , ITAM , and Service Catalog Education in Business Architecture, ITSM, Operational Excellence, Process Improvement,



or related discipline Nice to Have Service

Now Administration Fundamentals (SNAF) Service

Now Certified System Administrator (CSA) Experience with Service

Now ITSM, CMDB, ITAM, Service Catalog, Reporting, and Governance Licensed Visio software Responsibilities Design, implement, and improve ITSM processes including Incident, Change, Problem, Knowledge, Request, CMDB, IT Asset Management, and Service Catalog Management Facilitate CAB meetings, Change Reviews, Problem Reviews, Knowledge Reviews, workshops, and stakeholder sessions Develop recommendations covering governance, risks, impacts, implementation approaches, and execution plans Create process documentation, procedures, standards, work instructions, and governance models Translate business requirements into Service

Now-aligned processes and solutions Partner with stakeholders, technical teams, and leadership to drive decisions and outcomes Support ITSM governance, service management maturity, CMDB governance, Asset Management practices, and continuous improvement initiatives

📌 Senior Itsm Business Architect To Support Itsm Transformation Using Servicenow And Itil Processes Calgary
🏢 S.i. Systems
📍 Calgary