Drive performance as the Customer Service Team Lead at PERGOLUX in Burnaby, BC. Enhance customer experience and lead a agile team in a hybrid work setting.

As the Customer Service Team Lead for North America, you will oversee operational performance while ensuring exceptional service. This role requires solid leadership skills, proficiency with data analysis, and cross-functional collaboration.

Manage a team of Customer Service Agents, focusing on continuous improvement and KPI ownership.

Key Responsibilities:
Lead and develop a distributed Customer Service Team
Own North American Customer Service KPIs and performance metrics
Address complex customer escalations proactively and effectively
Build and scale a high-performing Customer Service organization
Improve processes using Zendesk and operational tools

Requirements:
3–5+ years in Customer Service experience
Minimum 2 years managing distributed teams
Proven track record of KPI management
Experience with Zendesk and operational analytics
Excellent written and verbal English skills

Elevate customer service effectiveness through leadership and data-driven strategies at PERGOLUX.
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📌 Lead Customer Service At Pergolux Burnaby (Canada)
🏢 PERGOLUX
📍 Canada