LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are seeking a motivated and customer‑focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish‑ and English‑speaking customers to promote products and services, resolve inquiries, and build lasting relationships. If you are fluent in both languages and passionate about sales and service, we want to hear from you.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

- Conduct inbound and outbound sales calls in Spanish and English.
- Identify customer needs and recommend appropriate products or services.
- Build rapport and trust with clients to drive customer loyalty and repeat business.
- Upsell and cross‑sell offerings based on customer profiles and preferences.
- Maintain accurate records of customer interactions and sales activities.
- Collaborate with internal teams to ensure seamless customer experiences.
- Meet or exceed individual and team sales targets.
- Stay informed on product updates, promotions, and industry trends.
- Handle customer inquiries and resolve issues with professionalism and empathy.

CANDIDATE QUALIFICATIONS

- Fluent in Spanish and English (spoken and written).
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Proven ability to meet sales goals and deliver excellent customer service.
- Comfortable using CRM systems and sales tools.
- Ability to multitask and manage time effectively.
- Self‑motivated with a positive attitude and team spirit.

Preferred

- 1+ year of experience in sales,



customer service, or call center environments.
- Familiarity with Microsoft Office Suite and Windows‑based systems.
- Experience working with diverse customer bases.

CONDITIONS OF EMPLOYMENT

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full‑time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a skilled office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.



The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

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📌 Spanish Bilingual Sales Representative (Sydney)
🏢 MCI
📍 Sydney