Lead PwC’s Customer Managed Services operations as Managing Director, emphasizing strategic growth and technology integration. Drive high-quality delivery and market differentiation in customer contact services.

In this pivotal role at PwC, you will oversee the expansion and performance of the Customer Managed Services business. With a focus on enhancing operational efficiency, you will guide cross-functional teams to deliver innovative solutions for clients. Your leadership will be essential in driving profitable growth and developing solid C-suite relationships.

Key Responsibilities:



• Provide strategic direction for Customer Managed Services initiatives • Lead end-to-end performance across service engagements • Drive expansion into new markets and deepen existing client relationships • Achieve annual sales targets exceeding £10m and gross revenue of £5m • Implement technology-enabled operational efficiencies and governance

Requirements: • Proven experience in scaling managed service offerings • Strong track record in achieving multi-million-pound targets • Expertise in customer operations and service delivery • Ability to build trusted relationships with senior clients • Demonstrated skills in leading cross-functional teams

Inspire transformation and operational excellence at PwC while driving impactful customer solutions. #J-18808-Ljbffr

📌 Managing Director at PwC Customer Managed Services (London)
🏢 PwC UK
📍 London