Tech Talent International seeks an IBMS SME - Techno-Functional Analyst for hybrid work in Toronto. This contract role focuses on L1/L2/L3 support and SQL troubleshooting expertise.

In this position, you will deliver techno-functional analysis within a consulting environment. You will support IBMS (Operative BMS) in a helpdesk setting, troubleshooting scheduling, ad sales, traffic, and billing modules. Collaborate effectively with sales, finance, and technical teams to enhance user access and configurations.

Key Responsibilities: • Provide L1/L2/L3 support for IBMS in helpdesk • Troubleshoot scheduling, ad sales, traffic, and billing • Handle incidents and user queries via ticketing systems • Perform SQL-based troubleshooting and data validation • Conduct root cause analysis and ensure SLA adherence

Requirements: • Strong experience with IBMS BMS systems • Proficient in SQL and database troubleshooting • Familiarity with ServiceNow, JIRA, or similar tools • Previous experience in EUC support workplace • Excellent analytical and communication skills

Leverage your IBMS expertise and SQL skills to make a significant impact in this consulting role. #J-18808-Ljbffr

📌 Hybrid IBMS SME Techno-Functional Analyst (Toronto)
🏢 Tech Talent International
📍 Toronto