Service Technical Specialist Position Title: Service Technical Specialist Department: Service Location: Mississauga, ON Position Type: Full time Objectives This position supports the objectives of the Service team, and in particular, providing technical and service-related assistance to dealers/customers by maximizing HINOEDGE case management utilization.

Main Responsibilities & Skills Technical Support Monitor and assist dealer service activities through HINOEDGE /Connected Vehicle platforms Extend the use of HINOEDGE case management to reduce downtime by providing proactive support based on recorded DTCs (tech tips, quick reference etc.) Liaison with HMS Ultimate team for the operation and functional improvements of HINOEDGE Provide technical assistance to dealer service through the Service Inbox and through phone Provide technical assistance to Parts and Sales Departments Support service training activities Warranty Assist the warranty department in the claim adjudication process as required (Hino

Portal/SAP) Service Increase Customer loyalty by implementing maintenance reminders through the utilization of Connected Vehicle mileage reports (Hino

Ultimate.com) Support HMC Service Activities, dealer events as required (EML/CCC)



Promptly handle general service tasks using SAP, Hinoportal, Microsoft products Coordinate general customer inquiries as required REQUIRED Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines Willing and able to learn current technologies, shop/case management related platforms Licensed Automotive / Truck Technician (strong asset) Strong written and verbal communication skills, Microsoft Word, Excel, Power Point Ability to work accurately and pay close attention to details despite frequent interruptions Strong management skills Ability to work effectively and independently in a team workplace Solid customer service orientation Good time management skills, ability to meet deadlines Fluency in Microsoft Office (Word, Excel, Power

Point) WORK ENVIRONMENT Answer frequent phone calls and respond to email inquiries Office/Training Workshop based in Mississauga Occasional trips to HINO dealers, National / International travelling may be required Not the perfect fit for you? That''s OK.

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📌 Service Technical Specialist Mississauga
🏢 Hino Motors Canada
📍 Mississauga