Join RBC as a Surveillance Technical Support Analyst in Bedford, Canada, specializing in communication surveillance and production support. This role focuses on ITIL processes, automation, and stakeholder collaboration.
You will become part of a agile Capital Markets team within the Client Banking and Digital Technology (CBDT) services. This position requires in-depth knowledge of surveillance systems, driving platform enhancements, and supporting upstream/downstream applications. Solid communication and technical skills are crucial as you analyze system risks, manage disaster recovery, and ensure production readiness.
Key Responsibilities:
• Maintain operational stability of surveillance systems
• Drive automation of manual processes for efficiency




• Collaborate on agile development initiatives
• Lead ITIL Service Transition and Production Readiness phases
• Communicate enhancements and risks through JIRA
Requirements:
• Expertise in ITIL Incident and Problem Management
• Proficient in RHEL, Unix, and Linux scripting
• Experience with Docker and Kubernetes
• Robust SQL and database query skills
• Knowledge of application monitoring tools
Bring your analytical skills and technical expertise to enhance surveillance operations at RBC.
J-18808-Ljbffr

📌 Surveillance Support Analyst At Rbc Bedford
🏢 RBC
📍 Bedford