Job Description Helpdesk Specialist Bilingual (French/English) Location: Hybrid Contract Duration: Date of award March 31, 2026 Security Clearance: Secret Language Requirement: MUST be fully bilingual in French and English About the Role: Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract prospect with one of our Federal Government clients.
Key Responsibilities: Provide first to third-level technical support (hardware, software, client computing) Troubleshoot via phone, Teams, email, and in person Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, Open
Text eDocs)
Maintain ticket documentation Deliver user coaching and contribute to IT support documentation Collaborate with broader IT teams on solution delivery Qualifications: Mandatory: Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized) Minimum 2 years of relevant IT support experience Bilingual in French and English Must hold Secret security clearance Rated Assets: 2+ years Helpdesk experience Experience with ITSM/ticketing systems Proficiency in remote control tools for troubleshooting Experience with Microsoft SCCM / Config Manager Hands-on Power
Shell scripting Experience supporting Windows 10 to 11 upgrades
📌 Bilingual Helpdesk Ottawa
🏢 Stafflink
📍 Ottawa
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.