Elevate customer insights at TD as the Senior Manager of Customer Experience Data Integration in Toronto. Lead analytics initiatives to enhance client satisfaction through data-driven strategies.
In this pivotal role, you will report to the AVP, CX Measurement & Value. Your focus will be on integrating and evolving customer experience data across TD's ecosystem. Essential skills include advanced analytics, reporting, and strategic storytelling to provide actionable insights.
Key Responsibilities:
• Develop integrated views of customer experience performance
• Leverage analytics to identify key trends and opportunities
• Design dashboards and performance measurement frameworks




• Utilize AI and predictive analytics for insights enhancement
• Collaborate with cross-functional teams for actionable insights
Requirements:
• 5-8 years in analytics or customer experience measurement
• Experience with large datasets and executive reporting
• Robust knowledge of SQL, Python, and Tableau
• Proven ability to influence stakeholders
• Exceptional problem-solving skills and curiosity
Drive transformative change in customer experience measurement with your analytical expertise at TD in Toronto.
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📌 Senior Manager of Customer Experience Data (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto