Join Thermea Spa Village Whitby as an Operations Manager to redefine guest experiences through exceptional leadership. Engage in wellness operations while managing a dedicated team in a serene environment.
In this full time role, you will manage operations to maximize guest satisfaction while fostering a culture of wellness. Your leadership will ensure team effectiveness and adherence to high service standards that make our wellness village a retreat for guests. You will actively participate in the continuous improvement of procedures to elevate guest experiences.
Key Responsibilities:
• Oversee communication between departments effectively
• Develop guest service standards and best practices
• Supervise day-to-day operations and team performance
• Monitor guest feedback and implement enhancements
• Participate in performance management and team development
Requirements:
• College diploma in hospitality or tourism preferred
• At least five years in the wellness or hospitality industry
• Three years in a leadership role
• Excellent organizational and planning skills
• First Aid/CPR certification is an asset
Shape the guest experience while leading a passionate team in Thermea Spa Village Whitby.
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