Posting Title: Senior Technical Analyst, IT Products

Job ID #: 7934

Shift: Days

Hours: 35.00

Location: 40 College St

Department: Infrastructure Services

Job Code: A12STA

Opening Date: July 21, 2026

Must Apply By: August 3, 2026

The Toronto Police Service is looking for a candidate that shares our core values:

Service at our Core Do the right thing Connect with Compassion Reflect and Grow

The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 police officers and approximately 2,500 civilian employees, we are dedicated to delivering best in class police services, in partnership with our communities by being where the public needs the Service the most, by embracing partnerships to create safe communities and by focusing on the needs of the City.

The Opportunity: Are you a technically driven IT professional who thrives on solving complex challenges and delivering enterprise-scale solutions? Join our team as a Senior Technical Analyst, IT Products, where you'll play a key role in designing, implementing, and supporting critical Microsoft 365 and IT platform technologies that enable innovation and business success.

What can I expect to do in this role? Working independently, you will provide complex technical support with respect to computer hardware and software, performance and capacity, system architecture and quality control. You will also provide guidance to junior staff and will assign and check work of others doing similar work.

Duties and Responsibilities:

Provides technical assessment of existing and new hardware and software products and makes recommendations for their use based on cost, suitability and performance requirements.

Monitors equipment usage and capacity. Provides information and analyses for forecasting purposes.





Participates in system development activities providing technical input to application development teams and users. Provides technical portions of formal tenders and information proposals.

Provides complex technical support for existing hardware and software products. Assesses and recommends release levels and updates of system software and utilities, taking into account the impact on resource utilization and the support of existing products.

Develops procedures and provides input to standards relating to technical aspects of hardware and software.

Acts as a liaison with I.T.S users and computer vendors to identify and resolve problems.

Develops, implements and documents system software.

Participates in the short- and long-term planning process related to hardware, software, and capacity planning and disaster recovery.

Works with I.T.S and security personnel to establish and maintain technical aspects of system security.

Maintains a high level of technical knowledge of trends and products.

Trains and educates I.T.S. operations and technical staff, application personnel and user groups.

Performs typical duties inherent to the position

Education/Experience

University degree in computer science or a related field, or an equivalent combination of education, training and experience.

Must have a minimum of four years of recent demonstrated technical support experience in increasingly responsible positions related to this job function.

Experience and knowledge in the following areas is required:

Support of a UNIX, Windows, Linux or similar complex environment including designing,



system administration, trouble-shooting, performance tuning, networking, security, and shell scripting.

Experience implementing and supporting Microsoft 365 products, including SharePoint, Teams, Exchange Online and Office 365.

Knowledge of IT platforms, including Power Platform, Dynamics 365 CRM, Azure API Management, DevOps, Drupal CMS, Elasticsearch related to infrastructure administration, provisioning, monitoring, security and troubleshooting.

Knowledge of containers and containerization technologies/tools.

Experience in leading, designing, coordinating, implementing and supporting many large technical projects.

Must have been involved in the design, implementation and support of a number of large technical development projects.

Demonstrates the self-motivation to learn new technologies and their application to TPS infrastructure.

Strong problem-solving skills, self-motivation, pro-active in the design and management of reliable and robust production systems.

Valuable oral, written and presentation skills in order to effectively communicate with technical staff and end users.

6 months

Contact: Talent Acquisition Unit

Notes: The Toronto Police Service is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, LGBTQ+ persons, those who are able to speak fluently in another language(s) and anyone committed to a rewarding career in public service.

THE TORONTO POLICE SERVICE SUPPORTS EQUAL OPPORTUNITY INITIATIVES

Accommodation will be provided in all stages of the hiring process.

Contact us for any accommodation requests, and we will work with you to meet your needs.

YOUR CAREER YOUR COMMUNITY YOU CAN MAKE A DIFFERENCE!

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📌 Senior Technical Analyst, IT Products (Toronto)
🏢 Toronto Police Service
📍 Toronto