Drive customer success as DECIEM's Global Senior Manager of Customer Happiness on a hybrid contract. Lead a global team to enhance customer service and operational excellence.
As a Global Senior Manager, you will oversee operations in Toronto, managing customer service excellence across North America, EMEA, and APAC. This role demands a strategic leader passionate about enhancing customer experiences and coaching high-performing teams. Your operational expertise will guide DECIEM's innovative approach to customer happiness.
Key Responsibilities:
• Lead the global Customer Happiness team across regions
• Own operational performance, monitoring key service metrics
• Collaborate with leaders to optimize workforce planning




• Drive continuous improvement and identify operational gaps
• Oversee the global Quality Assurance program for service excellence
Requirements:
• 6+ years in customer support management
• Strong operational mindset with experience in KPIs
• Proven leadership skills in fast-paced environments
• Ability to drive change and influence stakeholders
• Solid analytical skills for data-driven decisions
Enhance customer satisfaction while managing an engaged global team in this pivotal leadership role.
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📌 Global Senior Manager in Customer Experience (Toronto)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto