Job Description: What will you work on? Working with our dynamic Consumer Care team, you will act as an elevated support tier to resolve complex case escalations across phone, email, and live chat.

You will manage our social media presence and respond to critical online reviews, ensuring a positive experience for our consumers across all retail and digital platforms.

How will you create impact? Resolve escalated consumer cases as the secondary support tier for phone, email, and live chat inquiries.

Manage customer service inquiries across social media platforms including Facebook, Instagram, and You

Tube.

Respond to critical online reviews and questions on major retail sites and app stores.

Process replacement orders, quality assurance pickups, and shipments in a timely and accurate manner.

Provide tracking updates and inventory statuses to consumers while ensuring all case handling procedures are followed.

Collaborate with internal departments to build robust relationships and resolve consumer issues effectively.





What are your skills and experience? Previous experience in a customer service or consumer care environment.

Experience managing skilled social media interactions and online communities.

Demonstrated ability to negotiate and de-escalate complex consumer issues.

Flexibility to work rotational shifts, including weekdays and statutory holidays.

Robust verbal and written communication skills with a focus on active listening and comprehension.

The anticipated pay range for candidates who will work in Ontario is $45,000 to $47,000 Per Annum.

The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.

Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states.

This job posting is tied to an open vacancy.

📌 Consumer Care Specialist Toronto (Canada)
🏢 Spin Master
📍 Canada