Ridder North America is expanding operations. Our goal is to provide the highest level of service to our partners in North America and worldwide.

Field Service Technician

The overall purpose of the Field Service Technician is to maximize customer satisfaction and enhance the company’s image and products through rapid, skilled responses to requests for assistance and commissioning. Customer satisfaction is achieved by minimizing downtime and carrying out service assignments and repairs as quickly as possible.

Key Responsibilities
Inspect, test, and commission climate computers, software, networks, water equipment, and other products from Ridder and/or third parties
Install, configure, and commission labor registration systems and software updates
Provide technical advice to customers for preventive maintenance purposes
Respond rapidly and effectively to service requests and provide telephone support
Accurately record incidents and hours spent in the ERP system
Investigate and resolve malfunction messages
Provide feedback to relevant internal departments regarding causes, effects, corrective actions, and preventive measures (sales, shipping, assembly, manufacturing, and/or purchasing)
Ensure accurate, complete,



and immediate recording of activities on customer work orders, including kilometres driven, hours worked, and parts used
Identify, obtain approval for, and record additional work while carrying out maintenance and/or installation tasks
Comply with all safety instructions, priority rules, and environmental regulations
Order and pick parts required for service, maintenance, and repair

Requirements
Electrical, Electronic, Electromechanical, or Mechatronics education, supplemented with technical courses in automation, networking, or measurement and control technology
At least 2–5 years of practical experience in electrotechnical plants, water equipment, process automation, or measurement and control technology
Robust critical thinking and analytical skills required to diagnose problems
Horticultural experience and exposure preferred
Ability to work at heights and in loud environments
Ability to travel locally, regionally, and internationally, with a valid passport

What We Offer
A career that keeps you learning and engaged
Training on some of the most advanced agtech systems in the world
A vehicle for travel to and from customer sites
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📌 Service Technician Leamington
🏢 SmartHire Human Capital Solutions
📍 Leamington