Support BDO's commitment to client relationships as a Technical Support Analyst in Oakville. This role focuses on IT support and user satisfaction within a collaborative environment.
The Technical Support Analyst position is available at the BDO Oakville office, focusing on internal IT support for clients across Canada. You will be responsible for desktop setups, troubleshooting support tickets, and maintaining documentation. The ability to prioritize effectively and resolve issues quickly will be paramount in this role.
Key Responsibilities:
• Troubleshoot and resolve technical issues for users
• Set up and configure desktop computers
• Deliver hardware and software support
• Maintain accurate system documentation
• Lead remote support efforts and service desk queries
Requirements:
• Minimum 2-3 years in IT support role
• Certifications such as CompTIA A+ are beneficial
• Robust problem-solving and communication skills
• Familiar with Microsoft software
• Hands-on experience with Active Directory
Bring your analytical skills and dedication to service excellence to help BDO thrive in client relationships.
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📌 Technical Support Analyst - End User Services (Oakville)
🏢 BDO Canada
📍 Oakville