Entity: WELL Health Clinic Network Inc.

Position Title: Lead Medical Office Assistant

Hourly Pay range: $22 - $25

Work Location: Fairview Slopes

About The Company

WELL Health Technologies is an innovative technology‑enabled healthcare company that empowers clinicians and patients through technology. The company is publicly traded on the Toronto Stock Exchange (symbol: WELL) and operates the largest clinic network in Canada with over 180 clinics, 3,400+ care providers, and 4.2 million patient interactions annually. Services include walk‑in appointments, family medicine, internal medicine, kinesiology, sleep apnea treatment, and women’s health. The company offers a comprehensive platform that includes electronic medical records, practice management software, telehealth, billing and revenue‑cycle solutions, patient engagement, and clinic optimization tools.

Position Summary

As a Lead Medical Office Assistant at WELL Health Clinic, you’ll be essential to the patient care experience while overseeing daily clinic operations. You will work closely with physicians and clinic staff to facilitate smooth operations, coordinate staffing and schedules, ensure policy compliance, and provide outstanding service to patients. This role requires strong multitasking, leadership, attention to detail, and commitment to compassionate, fast‑paced care.

What You Will Be Doing

- Medical Office Assistant Duties
- Greet and register patients, verify insurance, and process payments
- Schedule and confirm appointments, managing patient flow
- Escort patients to and from exam rooms and clean rooms between appointments
- Maintain accurate electronic medical records
- Answer phones, manage clinic correspondence and faxes
- Assist with minor clinical tasks and support physicians as needed
- Handle billing tasks and submit insurance claims
- Ensure exam rooms and administrative areas are clean, stocked, and organized




- Contribute to a welcoming, efficient, patient‑focused clinic environment

- Operations & Clinic Management Responsibilities

- Keep physician schedules accurate and up to date
- Manage staff vacation requests and ensure appropriate staffing coverage
- Assist with preparing and participating in staff meetings
- Order and track clinic inventory to ensure adequate supplies
- Coordinate with the property management company for building‑related issues or maintenance needs
- Address and resolve minor patient or staff concerns in a timely and professional manner
- Monitor workflow and adjust staffing or scheduling to maintain operational efficiency

You Have

- Previous medical office experience
- Strong organizational and communication skills
- Comfort working independently and as part of a team
- High school diploma or equivalent
- Exceptional customer service skills
- Strong verbal and written communication skills
- Attention to detail and ability to plan, organize, and prioritize work
- Ability to work independently as well as with a team
- Ability to analyze, problem‑solve, and take the initiative
- Open and accountable
- Ability to work varying shift patterns, including evenings and weekends
- Experience as an MOA and MOA programs certification is an asset
- Experience with EMR system OSCAR and a positive understanding of MSP billing are assets

The salary for this position falls within a defined range and will be determined based on factors such as experience, qualifications, skills, and organizational needs. WELL is committed to fair and equitable compensation.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success.

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📌 Lead MOA (Vancouver)
🏢 WELL Health Technologies Corp. (TSX: WELL)
📍 Vancouver