Become an IT Support Analyst with SIMNET, where you’ll provide crucial assistance in office in Whitby, Ontario. This critical role involves troubleshooting, ticket management, and supporting end-users effectively.
At SIMNET, we are seeking an organized and detail-oriented IT Support Analyst to manage support channels and streamline incident resolution. You will execute initial triage, document processes thoroughly, and ensure proper ticket closure. This position challenges you to contribute beyond routine tasks while maintaining a structured approach.
Key Responsibilities:
• Act as first point of contact for support channels
• Triage and troubleshoot incoming incidents and requests
• Resolve issues using experience and peer collaboration




• Escalate unresolved incidents to appropriate tiers
• Maintain accurate ticket documentation throughout processes
Requirements:
• Proficient in Windows 10/11 troubleshooting
• Knowledge of Microsoft 365 basics and Active Directory
• Basic networking and VoIP troubleshooting experience
• Familiar with ticketing systems like Zoho Desk
• Experience with remote support tools and documentation platforms
Bring your organizational skills and technical expertise to SIMNET as an IT Support Analyst and enhance our customer support capabilities.
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📌 Onsite IT Support Analyst at SIMNET (Whitby)
🏢 Simnet
📍 Whitby