Discover your tech support expertise with Carleton University's Service Desk Analyst position. This full time role offers prospects for frontline assistance, troubleshooting, and customer interaction.

As a Service Desk Analyst, you will provide vital technology support for faculty, staff, and students at Carleton University. This position requires excellent customer service skills alongside the ability to troubleshoot and provide solutions for various tech-related issues. You will collaborate effectively with different members of the university community while delivering the highest quality of service.

Key Responsibilities: • Provide front line support via phone, email,



and in-person • Diagnose and troubleshoot a range of technical issues • Engage customers and provide proactive support solutions • Collect service metrics to monitor performance • Create clear documentation for user support

Requirements: • Three years post-secondary education in IT or related field • Four years of experience, including two in PC support • Robust communication and problem-solving skills • Ability to explain concepts to non-technical users • Commitment to customer service excellence

Bring your tech expertise to Carleton and support our campus community effectively. #J-18808-Ljbffr

📌 Full Time Service Desk Analyst At Carleton Montreal
🏢 Carleton University
📍 Montreal