Take on the role of Security Operations Specialist at CDW Canada, delivering critical cyber security support in a committed team workplace. Your expertise will focus on handling incidents, troubleshooting systems, and ensuring SLA compliance to enhance operational performance.
CDW is looking for a dedicated Security Operations Specialist to work in a quick-paced setting. In this role, you will provide advanced technical support for system crashes, network issues, and client requests across various security domains. You will also play a significant role in documenting best practices and mentoring junior team members, ensuring continuous team development and high client satisfaction.
Key Responsibilities:
• Monitor support requests and escalate unresolved issues




• Perform detailed root cause analysis on system problems
• Develop and share standard operating procedures
• Facilitate training for team members on security tools
• Identify service performance anomalies and trends
Requirements:
• Bachelor’s degree or relevant IT experience
• 1 year of security operations experience required
• Must hold two relevant security certifications
• Availability for overtime and weekend shifts
• Robust problem-solving and communication skills
Harness your skills in cyber security at CDW Canada, enhancing both client trust and service delivery.
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📌 Cdw Canada Security Operations Specialist Mississauga
🏢 CDW Canada
📍 Mississauga