Customer Care Team Lead

Full time, Permanent Location: Mississauga, ON (100% On-site) Hours: Monday to Friday, 40-hour work week Salary: up to $70K + 7% bonus Department: Finance Reporting Manager: Customer Experience Manager

About Our Client

Our client is a leading Canadian supplier of automotive, heavy‑duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.

Why Join Our Client’s Team?
Competitive total compensation — based on experience
Comprehensive health and dental benefits
Mental wellness support
Employer contribution to retirement savings
Fitness & wellness reimbursement
Educational assistance and professional development support
Paid time off including vacation and personal days
Community involvement initiatives
A collaborative and inclusive workplace culture featuring:
Team events and celebrations
Holiday gatherings
Lunch & Learns
Employee recognition programs

About the Role

Reporting directly to the Customer Experience Manager,



the Customer Care Team Lead will deliver courteous, efficient, and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction. You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customer‑focused professional who thrives in a fast‑paced workplace and is passionate about delivering exceptional service.

Education/Experience
High school graduate.
A minimum of 2 years Customer Service experience.
Experience working in a consumer packaged goods or automotive lubricants setting is an asset.
Superior PC and Microsoft Suite skills.
Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset.

Working Conditions
Office environment
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📌 Customer Service Team Lead Mississauga
🏢 Beyond Bilingual
📍 Mississauga