Seertech seeks a Customer Success Manager to enhance enterprise learning performance for our clients. Fluency in French is essential while fostering strategic partnerships and maximizing customer investments.
As a Customer Success Manager, you'll support enterprise customers post-implementation and guide them through their journey with Seertech. Building relationships with executive stakeholders is crucial to effectively monitor and drive platform adoption. Your role combines strategic account management and customer advocacy, ensuring measurable success aligned with clients' business goals.
Key Responsibilities:
• Develop relationships with executive sponsors and stakeholders • Conduct planned customer touchpoints with defined outcomes • Monitor customer engagement and early warning signs • Facilitate Executive Business Reviews for performance tracking • Coach customers on platform capabilities and business value
Requirements: • 5–7+ years in Customer Success or Account Management • Fluent in French for effective communication • Proven enterprise customer relationship management • Solid executive communication and presentation skills • Cross-functional collaboration experience
Shape customer outcomes and drive success through strategic guidance and effective partnership at Seertech. #J-18808-Ljbffr