Scotiabank in Brockville, ON is seeking a Customer Experience Lead to oversee its retail service teams while ensuring customer satisfaction comes first. This leadership role focuses on building relationships and managing team performance.
As a Customer Experience Lead, your responsibilities include leading a energetic group of Customer Experience Associates and enhancing the customer journey. You will act as the Officer in Charge when needed, addressing emergencies and service escalations effectively. Playing a pivotal role in improving customer satisfaction, you will implement recent procedures and promote Scotiabank's culture of excellence.
Key Responsibilities:
• Directly manage a team of Customer Experience Associates
• Foster solid customer relationships




• Handle escalated service issues as Officer in Charge
• Identify and implement enhancements to customer experience
• Adapt and enact policy changes collaboratively
Requirements:
• Proven leadership skills in team management
• Strong coaching and mentoring capabilities
• Availability to work flexibly
• Banking experience is highly valued
• Proficient in digital and self-service banking tools
Lead the way in delivering exceptional customer experiences at Scotiabank in Brockville.
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📌 Lead Customer Experience At Scotiabank Brockville (Canada)
🏢 Scotiabank
📍 Canada