Join RBC as an Operations Officer in Vancouver, Canada, providing expert consultation on regulatory services. Deliver top-notch support for complex client operations and governance requirements.
In this full time role, you will utilize your expertise in regulatory products and processes, ensuring high-quality service for RBC clients and operational partners. With a minimum of 2+ years' experience in a call center, you will take ownership of resolving complex issues while maintaining a robust focus on client satisfaction and meeting service agreements.
Key Responsibilities:
• Offer end-to-end telephone support on specialized products
• Resolve complex client issues beyond policy guidelines




• Achieve benchmarks for client activities and transactions
• Maintain data integrity and document client interactions
• Engage in training and cross-skilling activities
Requirements:
• 2+ years in a call center setting
• Excellent organizational and communication skills
• Strong analytical and detail-oriented abilities
• Flexibility to work from 8am to 8pm EST
• Banking experience is a plus
Be the go-to expert for RBC clients, ensuring both efficiency and excellence in all operations.
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📌 Operations Officer At Rbc Vancouver
🏢 RBC
📍 Vancouver