Drive retail excellence as an Operations Manager with The Brick. Focus on customer satisfaction, team leadership, and operational efficiency in a supportive workplace.
The Brick is expanding its management team and seeking an Operations Manager. You will report to the Store Manager while being responsible for compliance with operating procedures, employee development, and enhancing customer service. Your leadership will be vital in increasing profitability and ensuring a high-standard customer experience.
Key Responsibilities:
• Implement and enforce operational policies and procedures
• Recruit and coach a passionate team
• Resolve escalated customer service issues promptly
• Elevate store profitability and efficiency metrics
• Maintain top-notch merchandising and customer service
Requirements:
• High school diploma; post-secondary education preferred
• 2+ years of supervisory or management experience
• 2+ years of customer service or sales experience
• Proven operations and merchandising background
• Strong communication and problem-solving skills
Lead a dedicated team at The Brick and create an exceptional shopping experience for every customer.
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📌 Operations Manager at The Brick (Edmonton)
🏢 The Brick Group
📍 Edmonton