Drive the future of banking tech as a Team Lead at BMO, overseeing Corporate and Commercial Service Desk operations. Leverage your hands-on leadership to enhance application support and service delivery.
As a Team Lead at BMO, you’ll play a pivotal role in ensuring the reliability and continuous improvement of critical technology platforms within Corporate and Commercial Banking. You’ll lead a high-performing team in production support, incident management, and service desk functions, championing operational excellence and creative solutions. Your skills will also contribute to strategic initiatives involving AI-driven automation and technology enhancements.
Key Responsibilities:
• Manage day-to-day production support and service delivery
• Coordinate incident management and service restoration efforts




• Oversee ticket queues, resource planning, and performance metrics
• Identify opportunities for operational efficiency and automation
• Build robust relationships with stakeholders and vendors
Requirements:
• Bachelor’s degree in a relevant field
• 5+ years in production or application support roles
• 2+ years in a leadership capacity
• Robust understanding of service management processes
• Experience with AI tools and operational analytics
Utilize your leadership and innovation skills to make a significant impact at BMO, enhancing technology service delivery.
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📌 Lead Technology Operations At Bmo Halifax Regional Municipality
🏢 BMO
📍 Halifax Regional Municipality