Join Autodesk as a Principal Journey Manager and Experience Researcher, focusing on enhancing customer life cycles. Collaborate cross-functionally to deliver insights that transform experiences.

This role reports to the Manager, Journey Management and Discovery Research within Autodesk's Worldwide Marketing (WWM). You’ll combine generative research methods with a journey-centric perspective to drive strategic project roadmaps. Collaboration is key, as you’ll work closely with marketing, sales, customer success, and other teams to ensure high-quality customer interactions.

Key Responsibilities:



• Create and maintain end-to-end customer journeys • Map persona-based touchpoints and significant customer moments • Collaborate with teams to drive insights into recommendations • Facilitate workshops to align on experiences • Produce journey maps and service design blueprints

Requirements: • Proven experience in journey creation and maintenance • Familiarity with decision-making in experience improvement • Collaboration with product teams for strategic execution • Ability to synthesize complex data into actionable insights • Solid communication skills for diverse audiences

Drive impactful customer journeys and research at Autodesk. #J-18808-Ljbffr

📌 Principal Journey Manager At Autodesk Winnipeg
🏢 Autodesk
📍 Winnipeg