Join KDC/ONE as a Customer Complaints Coordinator and enhance customer satisfaction through your analytical skills. This role focuses on complaint management and quality standards in manufacturing.
KDC/ONE is seeking a detail-oriented candidate to coordinate customer complaints. You will handle investigations, document findings, and collaborate with internal teams to drive continuous improvement. With a focus on non-conformance management processes, this position requires a solution-driven mindset and the ability to manage multiple files effectively.
Key Responsibilities:
• Handle customer complaints regarding raw materials and finished products
• Coordinate team analyses to identify root causes




• Prepare and circulate documentation to stakeholders
• Ensure proper follow-up to meet deadlines
• Maintain rigorous quality documentation
Requirements:
• DEC or equivalent experience
• Minimum 3 years in a manufacturing or quality role
• Proficient in Excel, Word, and AS400 (advantageous)
• Bilingual in French and English
• Robust organizational and problem-solving skills
Contribute to KDC/ONE's commitment to quality and customer satisfaction through expertise in complaint coordination.
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📌 Customer Complaints Coordinator At Kdc/one Knowlton
🏢 kdc/one, Knowlton
📍 Knowlton