Join RBC as an Operations Officer in Vancouver, Canada, providing expert consultation on regulatory services. Deliver top-notch support for complex client operations and governance requirements.

In this full-time role, you will utilize your expertise in regulatory products and processes, ensuring high-quality service for RBC clients and operational partners. With a minimum of 2+ years' experience in a call center, you will take ownership of resolving complex issues while maintaining a solid focus on client satisfaction and meeting service agreements.

Key Responsibilities: • Offer end-to-end telephone support on specialized products • Resolve complex client issues beyond policy guidelines • Achieve benchmarks for client activities and transactions • Maintain data integrity and document client interactions • Engage in training and cross-skilling activities

Requirements: • 2+ years in a call center setting • Excellent organizational and communication skills • Robust analytical and detail-oriented abilities • Flexibility to work from 8am to 8pm EST • Banking experience is a plus

Be the go-to expert for RBC clients, ensuring both efficiency and excellence in all operations. #J-18808-Ljbffr

📌 Operations Officer At Rbc Vancouver Winnipeg
🏢 RBC
📍 Winnipeg