Drive the future of banking tech as a Team Lead at BMO, overseeing Corporate and Commercial Service Desk operations. Leverage your hands-on leadership to enhance application support and service delivery.

As a Team Lead at BMO, you’ll play a pivotal role in ensuring the reliability and continuous improvement of critical technology platforms within Corporate and Commercial Banking. You’ll lead a high-performing team in production support, incident management, and service desk functions, championing operational excellence and innovative solutions. Your skills will also contribute to strategic initiatives involving AI-driven automation and technology enhancements.

Key Responsibilities:



• Manage day-to-day production support and service delivery • Coordinate incident management and service restoration efforts • Oversee ticket queues, resource planning, and performance metrics • Identify prospects for operational efficiency and automation • Build robust relationships with stakeholders and vendors

Requirements: • Bachelor’s degree in a relevant field • 5+ years in production or application support roles • 2+ years in a leadership capacity • Solid understanding of service management processes • Experience with AI tools and operational analytics

Utilize your leadership and innovation skills to make a significant impact at BMO, enhancing technology service delivery. #J-18808-Ljbffr

📌 Lead Technology Operations At Bmo Winnipeg
🏢 BMO
📍 Winnipeg