Join a leading financial services program in Winnipeg as its Director of Operations. Focus on contact centre excellence, client relations, and team leadership.

In this in office position, you will manage a successful BPO program for a customer experience provider. Reporting to a senior client partner, your leadership will shape operational performance and client satisfaction. With an established program poised for growth, this role requires resilience and adaptability in a quick-evolving workplace.

Key Responsibilities: • Manage all contact centre operations components • Drive best practices and growth strategies • Deliver against KPIs while maintaining quality • Ensure compliance with corporate policies • Foster a work culture that motivates teams

Requirements: • 7 to 9 years of leadership in contact centres • Experience in BPO or financial services • Strong analytical skills for P&L; management • Proficiency in workforce management strategies • Ability to navigate ambiguity and drive change

Help shape the future of customer service in Winnipeg’s financial sector. J-18808-Ljbffr

📌 Bpo Operations Director In Winnipeg
🏢 JMR Global | Talent Solutions
📍 Winnipeg