Drive exceptional client partnerships as a Remote Senior Customer Success Manager with PointClickCare. Lead strategic guidance for enterprise accounts, ensuring maximum value from creative solutions.
As a Senior Customer Success Manager, you will collaborate closely with C-level executives, leveraging your business consulting expertise in the healthcare sector. Your role includes executing customer success plans and acting as a trusted advisor, all while working remotely and traveling to client locations as needed.
Key Responsibilities:
• Deliver joint customer success plans to enhance client relationships
• Act as a trusted advisor to executive leadership teams
• Implement PointClickCare's customer success methodology




• Provide early warning and churn mitigation strategies
• Handle escalations and develop save plans for at-risk accounts
Requirements:
• Passion for impacting the post-acute care market
• Experience in customer-facing roles in SaaS tech
• Background in Healthcare Sales or Account Management
• Proven ability to sustain and grow client relationships
• Exceptional communication and presentation skills
Enhance impactful healthcare solutions through strategic partnership and engagement in your role at PointClickCare.
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📌 Remote Senior Customer Success Manager Moncton
🏢 PointClickCare
📍 Moncton