Elevate your IT career with SIMNET as a Senior IT Support Analyst in Whitby, Ontario. Utilize your troubleshooting skills on client projects and mentor junior staff in this hands-on role.
In this role, you will serve as the primary escalation point for client issues. With a mix of technical support and mentorship, you'll manage complex troubleshooting tasks across hardware, software, and networks. Your expertise will enable you to analyze ticket trends, support Level 1 team members, and drive continuous improvement in IT processes.
Key Responsibilities:
• Provide technical escalation support for complex issues
• Analyze ticket trends and assist colleagues
• Manage and prioritize high volumes of support tickets




• Communicate updates to clients on support ticket status
• Document solutions and update the company knowledge base
Requirements:
• College degree in computer science; 3+ years IT support experience
• Proficiency with Microsoft Active Directory and Office 365
• Robust troubleshooting and communication skills
• Experience with help desk ticketing systems
• Basic knowledge of virtualization and PowerShell scripting
Apply your IT expertise, mentoring skills, and troubleshooting capabilities to enhance support services at SIMNET.
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📌 Senior It Support Analyst At Simnet Whitby
🏢 SIMNET
📍 Whitby