Join Service BC as a Senior Customer Service Representative in Dawson Creek, where you will deliver impactful service experiences to the community. Engage with citizens through various programs both in-person and through virtual platforms.

As a Senior Customer Service Representative, your full time, in office role will be centered around providing exceptional service to diverse clients. You will be the frontline contact for inquiries and ensure that service delivery reflects the core values of Service BC. By promoting an inclusive and responsive approach to service, you play an essential part in connecting residents with government resources.

Key Responsibilities:



• Provide direct service through in-person and phone communication • Manage conflicts and de-escalate emotional situations • Support a wide range of customer inquiries • Ensure accurate record-keeping and utilize digital tools • Maintain service standards in compliance with policies

Requirements: • Grade 12 certification or equivalent • Experience in high-pressure customer-facing roles • Solid skills in data entry and office software • Leadership experience in service environments preferred • Experience with financial transaction processes

Bring your expertise in customer service to make a meaningful difference in the Dawson Creek community. #J-18808-Ljbffr

📌 Dawson Creek Senior Customer Service Role Winnipeg
🏢 British Columbia Public Service Careers
📍 Winnipeg